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Frequently Asked questions
Are the extensions comfortable to wear?
Are the extensions comfortable to wear?
Our halos are handcrafted with care, using the innovative Kanekalon® premium fiber, a special material you'll only find at Carisma.
It's lighter, softer, and more durable, sharing a remarkable 98% similarity with real hair.
Enjoy a comfortable, lightweight feel with added length and volume for a touch of everyday luxury!
Can I style the extensions?
Can I style the extensions?
Yes, the extensions are heat-friendly, allowing you to curl or straighten them. Just ensure you use a low-heat setting to maintain their quality.
What is the quality of hair like?
What is the quality of hair like?
Our halos are handcrafted with care, using the innovative Kanekalon® premium fiber, a special material you'll only find at Carisma. It's lighter, softer, and more durable, sharing a remarkable 98% similarity with real hair.
Enjoy a comfortable, lightweight feel with added length and volume for a touch of everyday luxury!
What if I choose the wrong shade?
What if I choose the wrong shade?
No worries! We offer a free color matching service to ensure you get the perfect shade. Simply send us a few photos of your hair, and our dedicated team will help you find the color that best complements your natural tone.
If the color you selected doesn't quite match, we offer free exchanges so you can get the perfect fit.
We’re committed to your satisfaction and won’t rest until you’re thrilled with your selection. Your happiness is our top priority—making the process totally risk-free!
Can you help me match my color?
Can you help me match my color?
Follow these steps to get a perfect color match
1. The color of the extensions should match the color of your ends, not your roots.
2. Turn off blue light filters on your device before choosing.
3. Each color includes a photo of a model wearing the extensions so you can see how they look.
4. The extensions blend with your hair and feature multi-tone fiber technology, therefore,you don't need to pick a 100% exact color.
5. Now you can choose your color with confidence.
Is the Halo Extension Set suitable for thin hair?
Is the Halo Extension Set suitable for thin hair?
Yes, it’s perfect for thin hair! The lightweight design and seamless blend provide natural-looking volume without putting any strain on your scalp.
How long do the extensions last?
How long do the extensions last?
With proper care, your Halo Extension Set can last up to two years, making it a durable and reliable option for everyday or occasional use.
I’ve worn extensions before that pulled & ripped my hair out, will this do the same?
I’ve worn extensions before that pulled & ripped my hair out, will this do the same?
We completely understand your concern, and we’re here to put your mind at ease! Our extensions are designed to be gentle and hair-friendly. Unlike semi-permanent extensions like clip-ins or weaves, which can be invasive and cause damage, our Halo extensions are much less stressful on your natural hair.
With the comfortable, adjustable hidden wire, the extensions sit securely and naturally around your head, providing added volume and length without pulling or ripping your hair. When applied correctly, you can enjoy a stunning look without worrying about damage.
Rock your beautiful extensions worry-free—your hair’s health is our priority!
Color Match Guarantee
You don't have to worry about picking the wrong shade, if your extensions aren't a perfect match our team of hair experts will replace them until they are — completely FREE of charge.






